Certifications
Frigerio Viaggi, as a guarantee of the quality and service it has always dedicated to its clients, has obtained ISO certifications and is in good standing with the national guarantee fund.
ISO 9001
The standards for this certification were produced by the International Organization for Standardization (ISO) to define international requirements for quality management systems, requirements applicable to any type of business process or sector. ISO 9001 is certainly the best known and most widely used standard for quality management systems worldwide.
ISO 9001 requirements apply to all business processes, from commercial to reservation management, from purchasing arrangements to litigation management, etc. Processes must be documented through appropriate documentation (quality manual, procedures, instructions) that is periodically checked and verified by an accredited certification body.
All with a view to maximum transparency and customer satisfaction, because ISO 9001 certification demonstrates that the company's quality management system has been recognized as meeting a standard of excellence.
ISO 9001 requirements apply to all business processes, from commercial to reservation management, from purchasing arrangements to litigation management, etc. Processes must be documented through appropriate documentation (quality manual, procedures, instructions) that is periodically checked and verified by an accredited certification body.
All with a view to maximum transparency and customer satisfaction, because ISO 9001 certification demonstrates that the company's quality management system has been recognized as meeting a standard of excellence.
Other ISO Certifications
Environmental Certification ISO UNI EN 14001:2015: for environmental performance management, pursuing environmental protection, pollution prevention, as well as reducing energy and resource consumption.
Workplace Safety Certification UNI ISO 45001 2018: for managing the safety and health of workers, aims to make the management of the risk of occupational diseases and injuries more efficient by adopting better standards to prevent them.
ISO 20121:2012 certification: establishes requirements for organizing sustainable events, which have minimal impact on the environment and the community, and help strengthen relationships with stakeholders, from Local Authorities to suppliers and customers, from workers to participants and users of events.
UNI/PDR 125:2022 Certification on Gender Equality: UNI/PDR 125:2022 Certification provides for the measurement, reporting and evaluation of gender-related data of organizations, with the aim of closing the existing gaps between male and female employment. An extremely useful tool, as it gives a holistic measurement of an organization's level of maturity and provides a gender equality management system that enables monitoring of desirable improvements over time.
To date, there are only a few hundred companies throughout Italy that have obtained UNI/PDR 125:2022 Certification on gender equality, and Frigerio Viaggi is among the first in tourism. A tangible sign of the Group's commitment to social responsibility, diversity and inclusion.
Workplace Safety Certification UNI ISO 45001 2018: for managing the safety and health of workers, aims to make the management of the risk of occupational diseases and injuries more efficient by adopting better standards to prevent them.
ISO 20121:2012 certification: establishes requirements for organizing sustainable events, which have minimal impact on the environment and the community, and help strengthen relationships with stakeholders, from Local Authorities to suppliers and customers, from workers to participants and users of events.
UNI/PDR 125:2022 Certification on Gender Equality: UNI/PDR 125:2022 Certification provides for the measurement, reporting and evaluation of gender-related data of organizations, with the aim of closing the existing gaps between male and female employment. An extremely useful tool, as it gives a holistic measurement of an organization's level of maturity and provides a gender equality management system that enables monitoring of desirable improvements over time.
To date, there are only a few hundred companies throughout Italy that have obtained UNI/PDR 125:2022 Certification on gender equality, and Frigerio Viaggi is among the first in tourism. A tangible sign of the Group's commitment to social responsibility, diversity and inclusion.
Transparency and assurance of solvency
The protection of travelers in case of travel agency bankruptcy, besides being a due act, is mandatory by law after the repeal of the national guarantee fund. As in Europe, outlets must take out insurance coverage to guarantee their risk of bankruptcy or insolvency. Frigerio Viaggi Network, together with other major market players, chose with insight and foresight to establish FVF - Fondo Vacanze Felici, created by industry professionals for those operating in the travel market.
